Privacy and Cookies

The assistireland.ie website is maintained by the Citizens Information Board, a statutory agency based at George's Quay House, Townsend Street, Dublin 2.

We provide or support the provision of information, advice, money advice and advocacy services. We fund a range of organisations, including Citizens Information Services, Money Advice and Budgeting Services, the Citizens Information Phone Service, the National Advocacy Service for People with Disabilities and the Sign Language Interpreting Service.

This statement relates only to our privacy practices in connection with this website. You can find out more about data protection in the Citizens Information Board, and in the companies we fund, in the Data Protection Notices on citizensinformationboard.ie.

Collection and use of personal information

When you visit assistireland.ie, a range of information is automatically collected, including:

  • IP address – this is the identifying address for your computer in Internet Protocol (IP) code, for example, 137.191.332.82
  • Web browser version
  • Pages visited and the time of those visits
  • Operating system
  • Device or device type
  • Search terms used
  • The previous website address from which you reached us, including any search terms used
  • External website addresses which are reached by clicking links on assistireland.ie

What we use the information for

The information will be used for statistical and reporting purposes and to improve the website.

Hosting

Assistireland.ie is hosted on a server maintained by the Citizens Information Board.

Third-party services on assistireland.ie

The assistireland.ie website uses AddSearch. When you search on assistireland.ie, your search query is sent to AddSearch and the search results are generated by AddSearch. In generating the search results, AddSearch may gather information such as your IP address, web browser version, operating system and similar.

You can find AddSearch's privacy policy here: https://www.addsearch.com/about/privacy/.

This website uses Google Analytics to collect information about how visitors to citizensinformation.ie use the website. We have set up the Google Analytics service so that Google will not retain your full IP address and does not have permission to share data collected. There is more information on Google Analytics in the 'Cookies' section below.

Google may store data on servers outside the European Union or European Economic Area. Google is certified under Privacy Shield.

You can find Google’s Privacy Policy, effective prior to 25 May 2018, at https://policies.google.com/privacy.

You can find Google’s Privacy Policy, effective from 25 May 2018, at https://policies.google.com/privacy/update.

Piwik

This website also uses software called Piwik to collect information about how visitors to assistireland.ie use the website. Piwik is hosted on a Citizens Information Board server.

Cookies

Cookies are small pieces of information, stored in simple text files, placed on your computer or mobile device by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can "remember" you on your return visit. Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.

Further information on cookies can be found at ec.europa.eu/ipg/basics/legal/cookies/index_en.htm.

Assistireland.ie uses cookies in several places:

  • When you first visit assistireland.ie, you will see a message informing you about cookies. If you click the 'Hide this message' button, assistireland.ie will set a cookie which records your preference.
  • If you change the text size or contrast using the buttons in the top right of the screen, a cookie will be set to record your preference.
  • This website uses AddSearch to provide the site's search functionality. AddSearch may set cookies when you use the search function. You can find Addsearch's privacy policy here: https://www.addsearch.com/about/privacy/.
  • Cookies are set by this website as part of our gathering of website statistics. To do this we use a software package called 'Piwik', which is hosted on a Citizens Information Board server.
  • This website uses Google Analytics to collect information about how visitors to assistireland.ie use the website. Google sets a number of cookies to make Google Analytics work. The type of information that is collected includes how users get to assistireland.ie, what devices are being used, how long users spend on particular pages, how many users visit the site and how many users visit particular pages. This helps us to improve the site, for example, it helps us to make sure that information is easy to find. You can find further details on Google's privacy policy for Google Analytics here: google.com/analytics/learn/privacy.html. You can opt out of Google Analytics cookies using this tool: tools.google.com/dlpage/gaoptout. See also "How Google uses data when you use our partners' sites or apps": google.com/policies/privacy/partners/.

Cookies on assistireland.ie
Cookie Name Expiration Time Description
cookieisok2 12 Months Records if you have closed the Cookie Notification and hides the notice for 12 months.
_ga 12 months Google Analytics
_gid 24 hours Google Analytics
_gat 10 minutes Google Analytics
_pk_id 13 months Piwik
_pk_ses Until you close your browser Piwik
view Until you close your browser Text size or contrast

By using this website, you consent to the use of cookies.

Managing cookies

Most browsers allow you to turn off cookies or to customise your settings for cookies. For more information please see the links below in relation to cookie settings for the most popular browsers.

Further Information or to make a request

If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:

Citizens Information Board
Ground Floor
George's Quay House
43 Townsend St
Dublin 2
Telephone: +353 761 07 9000
Fax: +353 1 6059099

Glossary of technical terms used

Web Browser

The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.

IP Address

The identifying details for your computer (or your internet company’s computer), expressed in internet protocol code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Page edited: 24 May 2018